What if my transaction has failed?
If you have paid by credit card and your transaction has failed, you may see a charge and a reversal. Your card has not actually been charged. It could take up to five business days to receive the reversal. We apologize for any inconvenience.
Why was my order cancelled?
Your order may have been cancelled because of problems with the credit card information you provided. These problems could include the billing address not matching the address on your credit card statement, incorrect security code (on the back of your card), incorrect entry of your expiration date or lack of available credit.
At this time, orders can only be placed from within Canada due to certain security features on our website. Any order submitted from a computer whose I.P. Address is located outside of Canada will automatically be cancelled by our system.
Once an order is cancelled, it cannot be reactivated or modified in any way. You must place a new order to receive your items.
Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.
Why were one or many items cancelled from my order?
One or many items were cancelled from your order because they were no longer available at the time of processing. Adding products to your Cart or Wish List does not guarantee availability at the time of your order.
Your credit card will only be charged for items that have been shipped, even if cancelled items still appear on your invoice. Please note that credit card companies usually hold the funds for up to three (3) days after which they are released back to your account.
Can I cancel an order after I have submitted it?
Orders submitted on www.portstyleshop.ca cannot be cancelled once they have been submitted. If you are unsatisfied with your purchase, you may return it by mail. More information is available in our Returns Policy.
Can I modify an order once submitted?
Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, you can submit a new order.
How long will it take to process my order?
All items in stock will be shipped within 1-3 business days of payment being received.
Once my order ships, when will I receive it?
We are proud to ship exclusively through Canada Post. Shipping times vary according to the destination of your package. You will receive an email notice when your order ships, with a tracking number for each package. You can visit www.canadapost.ca to find out your expected delivery date.
NOTE: Delivery times vary by location and are subject to change. Shipping times may also be impacted by weather conditions. For deliveries made during the holiday please add an extra day to the shipping or processing time. Please note that all delivery times are estimates and are not guaranteed.
